---
title: I can't access the campus — What do I do?
description: Having trouble accessing the Founderz Virtual Campus? Follow these steps to troubleshoot and restore your access.
---

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- - [English](https://help.founderz.com/en/student/cant-access-virtual-campus)
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1. [Founderz Help Center](https://help.founderz.com/en/student?hsLang=en)
2. [Virtual Campus](https://help.founderz.com/en/student/virtual-campus?hsLang=en)

# I can't access the campus — What do I do?

If when trying to enter the virtual space the page does not load or an error appears, follow these steps in order until access works correctly.

### **The page won't load**

**1. Reload the page** Press **F5** or **Ctrl+R** (on Mac, **Cmd+R**). Sometimes the browser doesn't finish loading the page on the first try and a simple reload can fix minor glitches.

**2. Log out and log back in**

- Click "Log out" from your profile.
- Close the browser tab.
- Open a new tab, log back in to your Founderz account, and click **"Campus"** again.

This helps restart your session and fix temporary authentication errors.

**3. Try a different browser** We recommend using **Google Chrome with the latest version**. You can also try Microsoft Edge or Firefox, making sure they are up to date.

**4. Disable browser extensions** Disable ad blockers (AdBlock, uBlock), VPN tools, or other restrictive security tools. These can block resources needed for the virtual space to function correctly.

**5. Check your internet connection**

- Use a stable Wi-Fi network instead of mobile data.
- Move closer to the router or connect via ethernet cable.
- Restart the router if other pages are also loading slowly.

### **Issues inside the virtual space**

**Camera or microphone not working**

- Check that they are not being used by another application (Zoom, Teams, etc.).
- Review the **browser permissions**: click the padlock next to the URL and verify that camera and microphone are set to "Allow".
- Make sure you select the correct device within the virtual space itself.

**Blank screen or loading error**

- Wait a few minutes and try again.
- Clear the browser cache (recent history and cookies) and log back in.
- Try from an incognito window or a different browser.

### **If the issue persists**

Before contacting support, gather this information to speed up the resolution:

- Screenshot of the error or message that appears.
- Browser you are using and whether it is up to date.
- Device (computer, tablet, mobile).
- Approximate time when the issue occurred.

 Send a request through the **"Contact support"**  form inside your Founderz account, including all this information. The more detail you provide, the faster we can help you.

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