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My certificate shows 0 hours — What do I do?

If your certificate shows 0 hours, this is an isolated error in how the document was generated, not in your actual progress in the program. To try to fix it quickly, follow these steps:

  1. Log out of the platform.

  2. Log back in to your Founderz account.

  3. Go back to the certificates section.

  4. Download the certificate again and check that the hours now appear correctly.

If something goes wrong:

  • If after repeating these steps the problem persists or the hours still appear as 0, contact support from your Founderz account.

  • Indicate the program you completed and, if possible, attach a screenshot of the certificate with the error so our team can review your case and correct it as soon as possible.