--- title: I can't access the campus — What do I do? description: Steps to fix loading problems or errors when accessing the Founderz virtual campus. --- [Ir directamente al contenido](https://help.founderz.com/es/alumno/en/student/cant-access-virtual-campus#main-content) Español Traducciones de Mostrar submenú de [![Founderz](https://help.founderz.com/hs-fs/hubfs/Black%20FridAI%202025/Logos/Founderz_Logo_Negro.png?width=150&height=27&name=Founderz_Logo_Negro.png)](https://help.founderz.com/?hsLang=es) Abrir navegación principal Cerrar navegación principal - Español Traducciones de Mostrar submenú de - [Necesito ayuda](https://help.founderz.com/en/student/help) [Necesito ayuda](https://help.founderz.com/en/student/help?hsLang=es) ¿Cómo podemos ayudarte? - No hay sugerencias porque el campo de búsqueda está vacío. 1. [Centro de ayuda de Founderz](https://help.founderz.com/es/alumno?hsLang=es) 2. [Virtual Campus](https://help.founderz.com/es/alumno/virtual-campus?hsLang=es) 3. [Campus access and use](https://help.founderz.com/es/alumno/virtual-campus?hsLang=es#campus-access-and-use) # I can't access the campus — What do I do? ## Steps to fix loading problems or errors when accessing the Founderz virtual campus. If when trying to enter the virtual space the page does not load or an error appears, follow these steps in order until access works correctly. ### **The page won't load** **1. Reload the page** Press **F5** or **Ctrl+R** (on Mac, **Cmd+R**). Sometimes the browser doesn't finish loading the page on the first try and a simple reload can fix minor glitches. **2. Log out and log back in** - Click "Log out" from your profile. - Close the browser tab. - Open a new tab, log back in to your Founderz account, and click **"Campus"** again. This helps restart your session and fix temporary authentication errors. **3. Try a different browser** We recommend using **Google Chrome with the latest version**. You can also try Microsoft Edge or Firefox, making sure they are up to date. **4. Disable browser extensions** Disable ad blockers (AdBlock, uBlock), VPN tools, or other restrictive security tools. These can block resources needed for the virtual space to function correctly. **5. Check your internet connection** - Use a stable Wi-Fi network instead of mobile data. - Move closer to the router or connect via ethernet cable. - Restart the router if other pages are also loading slowly. ### **Issues inside the virtual space** **Camera or microphone not working** - Check that they are not being used by another application (Zoom, Teams, etc.). - Review the **browser permissions**: click the padlock next to the URL and verify that camera and microphone are set to "Allow". - Make sure you select the correct device within the virtual space itself. **Blank screen or loading error** - Wait a few minutes and try again. - Clear the browser cache (recent history and cookies) and log back in. - Try from an incognito window or a different browser. ### **If the issue persists** If the problem persists, our support team will review it with you. To help us resolve it faster, have this information ready: - Screenshot of the error or message that appears. - Browser you are using and whether it is up to date. - Device (computer, tablet, mobile). - Approximate time when the issue occurred. 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