I can't log In to my account

If you are unable to log in for any reason (you forgot your password, you're not receiving the code, your account is locked, or your email no longer exists), this article explains exactly what to do to recover access.

Do not try to create a new account. That will only complicate the verification process and may delay recovery.

Why can't I log in?

The most common causes are:

• You changed your email and no longer have access to the previous one

• You forgot your password and the recovery email isn't arriving

• Your account was locked for security reasons

• The verification system is failing

• You entered too many incorrect attempts

When any of these situations occur, the automatic system is no longer sufficient. That is why a manual verification process exists.

The only way to recover your account

To protect your information, we cannot restore access via chat, email, or social media.

The only way is to complete the Account Recovery Form, which you will find right below this article.

If you are already in contact with our support team, you don't need to look for the form: the team will guide you through the verification steps in the same conversation. You will receive a reply within 24–48 hours.

That form initiates an identity verification process to confirm that you are the legitimate owner of the account.