What do I do if there's an error on my invoice?

If you have found an error on your invoice, don't worry. You can request the correction very easily by following these steps:

1. Send an email to facturas@founderz.com

This is the official contact channel for our billing team. Through this email we can review your case and respond in writing.

2. Include the following information in the message

• Full name or company name as it should appear on the invoice.
• Email you used to make the purchase or to register at Founderz.
• Clear description of the error detected: name, Tax ID, address, service description, date, amount, payment method, or any other incorrect detail.

3. Attach the invoice with the error

If you have the invoice downloaded, attach it as a PDF or other readable format. If you don't have it, indicate the approximate purchase date and the program or course purchased (for example: "AI Innovation Program" or "AI Certificate").

4. Review and correction by the team

Our team will review the details, verify the information in the system, and if applicable, generate a corrected invoice with the updated data.

In some cases we may ask you for additional information, such as the correct Tax ID, full tax details, or a payment receipt.

5. Response timelines

We work to provide a solution as quickly as possible. Timelines may vary depending on the volume of requests, but our goal is to review your case and send you a response in the shortest time possible.